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2012 Fiat 500 Power Train Clutch Assembly Problems, Complaints and Defects

Issue ID	1327890
Internal NHTSA #	10917518
Manufacurer	Chrysler (FCA US LLC)
Brand	FIAT
Model	500
Model Year	2012
File date	16/10/16
Component	POWER TRAIN:CLUTCH ASSEMBLY
Product type code	VEHICLE
Description of the problem	We received notice in july from fiat stating that there was a recall for the clutch on my husband's car. It also stated that the part wasn't available yet. On sunday, october 16th, the clutch goes out on my husband's car. We have it towed to the fiat dealership. The dealership tell us "we do not give out loaners, we don't have the part to fix your car and we don't know when we will get it. Call dodge about getting a rental car." i called and was connected with someone at fiat and they said this part will not be ready until "sometime in november". I asked what are we supposed to do for a car because that is 2 to 3 weeks away and my husband needs this car for work. She stated she would forward it to a case manager and they would get back to me in 1 day. They called on tuesday and said "we aren't giving out rentals on this recall but save your receipts and after it is fixed maybe we will reimburse you after we review it." how is this fair? It isn't our fault the part wasn't available or we would have replaced it. My husband's car is still under the 50,000 mile warranty so why can't they just put in a new clutch and then replace the recall part once it comes in? We do not have the income to pay for a rental car for the next 2 to 3 weeks but we are having to charge it just so my husband can get to and from work. If there isn't a fix for our car, then what is our remedy? At the moment, it is sitting up at the car lot until a part comes in. I called yesterday to talk to our case manager about this and i haven't received a call back. Her name is [xxx] and our case # is [xxx]. What do we do? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	49700
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CLEVELAND, TN
VIN pattern	3C3CFFBR3CTXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	30
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

PM16P88030Y614015 WP1ZZZ9YZJDA61879 JYARJ12E17A013911 WAUZZZ8R2GA137513 VF3MJAHWWKL003214 5XYZW3LA1DG024447 1GNKRFKD4EJ290219 KMUMADTB5PU079135 WBAWL12020PD76064 2C3CDXHG3LH186584 SALLSAA138A147729 3TMJU62N26M009499

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2012 Fiat 500 Power Train Clutch Assembly Problems, Complaints and Defects, Recalls and Failures

2012 Fiat 500 Power Train Clutch Assembly Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?