| Issue ID | 379322 |
| Internal NHTSA # | 766252 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | DODGE |
| Model | RAM |
| Model Year | 2002 |
| File date | 07/08/26 |
| Component | VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR |
| Product type code | VEHICLE |
| Description of the problem | Both outside mirrors failed. The spring loaded mechanism that holds the mirrors in place failed. I contacted the dealership to order the parts and learned they are on backorder and will be about two weeks to get replacements. I also contacted the chrysler customer service number and was told they had no idea if any changes were being made to the part or not. If they replace these mirrors with the same thing they will malfunction again. This is a large truck, you need outside mirrors to drive it. You need the mirrors to see the vehicles beside you. A recall should be done to ensure that the proper changes are made to these components. I was told there were 1500 of these mirrors on order, so evidently i am not the only one with this problem.*ak |
| Vehicle Mileage at Failure | |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KINGS MTN, NC |
| VIN pattern | 3B7HA18N32GXXXXXX |
| Was vehicle invloved in a crash? | |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 01/11/01 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |