| Issue ID | 591727 |
| Internal NHTSA # | 10160105 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | DODGE |
| Model | RAM QUAD CAB |
| Model Year | 2002 |
| File date | 15/06/06 |
| Component | STEERING:RACK AND PINION |
| Product type code | VEHICLE |
| Description of the problem | For no apparent reason and without warning, the rack and pinion steering failed causing excessive leaking of power steering fluid and failure of the power steering. Dodge/chrysler denied any assistance to the issue. The vehicle is a 2002 dodge ram 1500 quad cab, 4. 7 liter engine. 72,000 highway miles. It has come to my attention from the dealer that this is a common problem that can happen 2,000 miles to 200,000 miles indicating the continued use of a defective part. Despite my willingness to accept the labor costs of the repair chrysler refuses to assist with the cost of the $600. 00 part. There is no after market part available due to the truck being "too new" according to the dealer. This part failed due to a manufacturing issue and not abuse on my part. The part can not be repaired and must be replaced since dodge/chrysler does not supply a parts package to repair the part. Due to this fact the part must be replaced and not repaired. This is also a great safety issue as the power steering leaked out without warning causing the loss of power steering. An accident could have resulted from the loss of power steering. *jb |
| Vehicle Mileage at Failure | 72000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARIETTA, PA |
| VIN pattern | 3B7HU18N92GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 30/04/02 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | AUTO |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LANCASTER DODGE |
| Dealer's telephone number | |
| Dealer's city | LANCASTER |
| Dealer's state code | PA |
| Dealer's ZIP code | 17601 |