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2002 Dodge RAM QUAD CAB Electrical System Wiring Interior Under Dash Problems, Complaints and Defects

Issue ID	405108
Internal NHTSA #	10010136
Manufacurer	DAIMLERCHRYSLER CORPORATION
Brand	DODGE
Model	RAM QUAD CAB
Model Year	2002
File date	18/02/03
Component	ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Product type code	VEHICLE
Description of the problem	Check engine light appt. 02/20/03 rey m 03/06/03 called me. 4:30 + - pm about part 4 cluster , arrived 11:15 am 02/07/03 asked 4 bill boyd, service dir. States u will b taken care off. Jimmy lawrence called in, general. Sales manager. Doesn't like my reaction, storms out to see bill b, while my ram is being appraised for value, new credit form is brought out by art agguirre, sales agent states he needs to check my credit to see what kind of interest rates i can get, i state i'm not here to do another app gets me to see jimmy, i tell him i'm driving a rental more than my own, i mention you have been paying for a rental and states he didn't care, dealership spends thousands of dollars on rentals, and that i was crazy if i thought i was going to get another vehicle. It's only a bulb he says, and if the vehicle is drivable you drive it! Wow! And threatens to call police to escort me out, art and i go to bill, which is also upset states i 'm not going to give you another vehicle, my wife is crying, she's upset and i'm up set. I told bill you told me you were going to call a chrysler rep. And notify me for a meeting . My time's valuable and i need a dependable vehicle, in time he reacted better, i've been here #'s x"s and spend 4 - 6 hrs here. I don't like it. I should be here for regular. Service only. My ram has been here 4 #'s check engine light, alignment (pulling light) doors adjusted., wiring to tcm, connection to pcm, computer changed, let us do pilot testing, right front has been hit/scraped, now a part four cluster, not to fuel up w/engine on, put best mechanic this time. Now driving a rental again 02/20/03 to present time, left w/ wife crying 5 hrs later. I have to pick up my son from school & i"m out of town. It hurt to see my wife in that condition, and for agents to tell me there is nothing i can do! Bill b. Stated b-4 we left that he will call chrysler, and would contact us later. *nlm
Vehicle Mileage at Failure	3364
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	HARLINGEN, TX
VIN pattern	3D7HU18N62GXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	24/09/02
Was original owner?	Y
Anti-lock brakes	N
Cruise control	Y
Number of cylinders	8
Drive train type	4WD
Transmission type	AUTO
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	ED PAYNE MOTORS INC
Dealer's telephone number	9569682158
Dealer's city	WESLACO
Dealer's state code	TX
Dealer's ZIP code	78596

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF1CR1J0H34844136 JF1VBHK63SG014365 1T9BA1713XC517167 YV1PWA2BCH1022146 YV5X1G1D8GD203882 JTFRX1BP678904111 WDC2533642F368546 1T9BA1T13XC517167 XLRAEL3700L456568 1HD1LC318FC405076 WV2ZZZ7HZ4X041892 MALB281CLTM270713

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2002 Dodge RAM QUAD CAB Electrical System Wiring Interior Under Dash Problems, Complaints and Defects, Recalls and Failures

2002 Dodge RAM QUAD CAB Electrical System Wiring Interior Under Dash Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?