| Issue ID | 1115519 |
| Internal NHTSA # | 10639764 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 3500 |
| Model Year | 2008 |
| File date | 17/09/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Approximately 3 months (and 2637 miles of highway driving) after having safety recall n62 / nhtsa 13v-528 work accomplished by landers mclarty dealership in huntsville alabama, the drag link disconnected disconnected from the right tie rod at approximately 40 mph. This resulted in a complete loss of steering and caused my vehicle to cross opposing traffic lanes and enter a ditch before i could stop the vehicle. The recall repairs were not conducted per dealer service instructions. Landers mclarty dodge service manager had provided me an e-mail indicating "i have talked to all 3 of the technicians that perform this recall, and they all stated that they use an impact gun to actually install that nut, due to the teflon that is on the inside of it to keep it from backing off after it is installed. It is very tough and is very time consuming to install with hand tools." the dealer service instruction state at step #16. Connect the drag link to the right tie rod end (figure 8). Tighten the new drag link retaining nut to 96 ft. Lbs. (130 n·m). The associated figure 8 clearly indicates the use of a torque wrench and is labeled as such. Being an engineer and familiar with lock nuts and bolted joint design, i believe the use of an impact gun for installation could result in a broken/cracked nut, or loss of the teflon locking feature due to heating or mechanical abuse during installation. Landers mclarty should re-accomplish recall work for all vehicles that used impact gun to accomplish the repair. |
| Vehicle Mileage at Failure | 108000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAZEL GREEN , AL |
| VIN pattern | 3D7MX49A48GXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |