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2008 Dodge RAM 3500 Steering Problems, Complaints and Defects

Issue ID	1037110
Internal NHTSA #	10562511
Manufacurer	Chrysler Group LLC
Brand	DODGE
Model	RAM 3500
Model Year	2008
File date	20/01/14
Component	STEERING
Product type code	VEHICLE
Description of the problem	My wife, [xxx], and i recently had our 2008 dodge ram 3500 serviced at lithia, in anchorage, alaska, on monday, 20 january. We made an appointment and brought in the vehicle primarily for the recall on the steering. Since we were coming in to get that taken care of, we also decided to get the agr valve cleaned and a oil change. We never did get the steering recall taken care of because the service person, [xxx], said we did not need it replaced and i said i wanted it done anyway and then eventually he admitted he did not have the parts. This is unsatisfactory. Why would you not have the parts if that is why i made the appointment for in the first place? In the end, we were told it would cost $3000 and then $2300 and then $1500 and we actually ended up paying just under $1000 for the agr valve cleaning and oil change and never got the recall taken care of. And when i got home i opened my hood and noticed the cap was hanging off on my radiator overflow. [xxx] said he would order the recall parts and put our name on it and have it there for the future. At this point i don't want your agency to ever touch my vehicle again but i would like to get the steering recall taken care of. We are very unhappy now that we have to go back and spend a day or 2 dealing with this again... It does not engender confidence. Thought you would like to know this dealer failed to remedy this defect and that is why i'm complaining... We did not get our steering recall taken care of even though that is what we scheduled an appointment for and we feel we were lied to just so we would bring in our vehicle and so they could come up with other reasons to work on the vehicle and get money out of us. We have not received a call as of today, 1 feb, that the recall steering parts have come in yet. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	67000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	EGLE RIVER, AK
VIN pattern	3D7MX38A28GXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
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DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
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Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1C4HJWEG6DL579590 5TDBT48A24S221879 KNARM81H0S5361150 VF7RWRHDABL521013 3GNAXXEU6JS613973 WAPBG3100NKM50798 VF1FLBBA53V171244 JTNBV56E003517173 WF0UXXWPGUMM74892 Y6DTF699P8W385628 TMBBE41U512430793 WVWZZZAW2RY039692

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2008 Dodge RAM 3500 Steering Problems, Complaints and Defects, Recalls and Failures

2008 Dodge RAM 3500 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?