| Issue ID | 1375802 |
| Internal NHTSA # | 10983624 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 3500 |
| Model Year | 2004 |
| File date | 30/04/17 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | This complaint is for wiper motor sudden failure on a remanufactured part supplied from oreily auto parts. I replace my wiper motor when the originals wiper park function became finicky. I installed the rebuild motor to factory spec and it functioned properly for about 3 months and proceeded to fail in a major rain storm the wipers would be running full speed then just stop and would resume after about 20 seconds this problem only occurred in heavy rainfall on the hi setting. When it first happened my vehicle partially left the roadway because i misjudged the shoulder width from poor visibility. I exchanged the faulty motor at oreilys for another rebuild motor which lasted about 6 months and it also failed in the high setting in heavy rain in this case it went from working just fine to making a large screeching noise on one wipe and it quit completely this unit did not come back to life. I again exchanged it for another rebuilt unit for oreilys and the new unit lasted about a month and also has failed. It will work fine but just stop working at random until you jerk the wiper arms then it will start working again. This unit was returned to oreilys and i purchased a new unit from dodge. The fact the quality of the parts are so poor it put myself and others in the public at risk due to a high rate of failure from a essential safety component to allow me to see where i am going. The failures occurred on the highways city streets while in motion and at times turning |
| Vehicle Mileage at Failure | 98000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARLINGTON, WA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |