| Issue ID | 1120153 |
| Internal NHTSA # | 10643901 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 3500 |
| Model Year | 2004 |
| File date | 17/09/14 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Truck started to have severe drivability problems with the front end. Had received a recall notice for both the steering linkage and left ball joint. Took into dealer who performed the physical inspection. Was told that our vehicle was not part of the recall due to configuration but the whole front end need to be replaced and all parts needed where exactly the parts under the recall if our truck had the configuration covered by the recall. We were faced with paying for the repairs base on some technicality that somehow our configuration excluded us from the safety hazard which caused the recall. We do not feel it is a coincidence that the repair needed were exactly the now that were under the recall but our truck was not part of the recall. Our opinion is the recall is too narrow and the safety issue is broader than how it is set up now. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OCEANSIDE, CA |
| VIN pattern | 3D7MU48CX4GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |