| Issue ID | 630425 |
| Internal NHTSA # | 10191018 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | DODGE |
| Model | RAM 3500 |
| Model Year | 2004 |
| File date | 09/05/07 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 dodge ram 3500. While driving 20 mph, the steering failed and the contact lost control of the vehicle and drove into a ditch. The failure occurred on may 9, 2007 and without warning. A chrysler customer call center representative returned his call; however, they were unable to assist him since the vehicle was removed from the scene of the crash. The contact received the parts from the dealer to repair the vehicle. The service manager stated that changes were made to the parts needed to repair the steering failure; however, the original parts were used to perform the repair. The vin was confirmed with the owner; however, it was unable to be verified by the system. The current mileage is 68,700 and failure mileage was 68,205. |
| Vehicle Mileage at Failure | 68205 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | AMORITA , OK |
| VIN pattern | 307MU46C94GXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/05/06 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | AUTO |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BOBBY LUBBERS |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |