| Issue ID | 1036134 |
| Internal NHTSA # | 10561802 |
| Manufacurer | Chrysler Group LLC |
| Brand | DODGE |
| Model | RAM 3500 |
| Model Year | 2004 |
| File date | 02/01/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Billion dodge in bozeman, mt replaced three components (steering, damper and arm) on january 2, 2014. Last week i received a recall notice for the replacement parts from dodge. This morning, the service department at billion dodge inspected the replacement parts and decided a replacement is necessary. However, i was informed that the replacement part(s) will not be available until july of 2015. I contacted chrysler and was informed that the replacement part(s) are not available. (1) the dealer installed the defective part(s) after a recall had been issued. This is not acceptable. (2) we may be able to have the part(s) replaced with part(s) from another manufacturer, but must pay for the parts and labor ourselves. This is not acceptable. |
| Vehicle Mileage at Failure | 96660 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BOZEMAN, MT |
| VIN pattern | 3D7LU38C84GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |