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2004 Dodge RAM 3500 Fuel System, Diesel Problems, Complaints and Defects

Issue ID	1120124
Internal NHTSA #	10643881
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	RAM 3500
Model Year	2004
File date	01/10/14
Component	FUEL SYSTEM, DIESEL
Product type code	VEHICLE
Description of the problem	Driving my diesel, 1 ton, 2004, 4x4 truck with 66,000 miles, turning left across traffic into a business. Engine stops, no brakes, no steering, no warning, nothing. Never had a problem with this truck before this event. Traffic is coming at us and i am headed into a ditch as i cannot turn vehicle. Frantically trying to get vehicle started, will not start, but able to roll forward and make it into business barely missing ditch. People come out to help push vehicle into safe spot. Called tow truck, they get there about 1. 5 hours later. He got truck started, said to drive it down the street that probably something clogged the diesel tank inlet, but ok now. Truck seemed ok, so we hooked up our boat that was in this business, proceeded home. Got about 1 mile away on twisty mountain road, truck again dies, no brakes again, cannot hardly steer and cannot stop boat and truck and proceed down hill holding on trying to stay on road. I managed to get it stopped. Had it towed to dealer this time. Dodge dealer explains that the "lift pump" that pulls diesel fuel from tank to engine had gone out, they state "this is common problem that dodge knows about." they refuse to replace the "lift pump" that is fairly inexpensive saying that dodge knows there is a problem and the consumer has to pay to have a "fuel pump" put into the fuel tank as the fix. This cost is over $1400. Upon hearing that i cannot have the "lift pump" just replaced, i went to the internet forums on cummings diesel "lift pumps" turns out there are lots of pages showing this is a common problem with the cummings diesel and most all will experience it. If dodge knows there is a problem and people can be killed due to how the truck suddenly dies, they should be responsible for addressing the problem!
Vehicle Mileage at Failure	66305
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PARADISE, CA
VIN pattern	3D7LU38C84GXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDDKJ3GB4EF229757 WF0WXXGCDW6T32522 LS4ASE2E8TB501460 WF0JXXGAJJ9K37067 SALLSAA248A143137 MMF34EB060YC28626 WDB1260441A418298 VF7CHNFUC25803336 1C4RJFAG4CC262836 LFMJ44AF3D3021414 XTA219410E0010809 1FTFW1E45KFC37898

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2004 Dodge RAM 3500 Fuel System, Diesel Problems, Complaints and Defects, Recalls and Failures

2004 Dodge RAM 3500 Fuel System, Diesel Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?