| Issue ID | 1373210 |
| Internal NHTSA # | 10980314 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2008 |
| File date | 15/04/17 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | My front left tie rod in my truck broke causing extensive damage. It punctured a tire in the sidewalk which is not repairable , cracked a wheel which they do not make anymore so need to replace 4 to match and bent or broke every single component in the steering linkage setup. I have made numerous attempts for some help and have gotten none. I have sent multiple emails with no replies, tried the chat system on the mopar site and the person (alex av1129 employee number) was of no help either. I have purchased a steering linkage setup from les schwab for $649 before i knew this was a past recall issue. I never got any notification for the recall or did i get offered the buy back option. I also called mccord dodge in longview washington explaining my issue and was told by a lavonya in the recall dept there's nothing she can do this is an issue between you and chrysler not you and mccords. I also asked lavonya my address on file and she read it exactly and i received no notification from them either. She was quite rude. She told me most people do routine maintenance at mccords and they find out these issues. I let her know i do my own maintenance and am not required to do business with them since my warranty has expired. Please help thanks [xxx] [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 108000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLATSKANIE, OR |
| VIN pattern | 3D7KS28A48GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |