| Issue ID | 1249110 |
| Internal NHTSA # | 10816650 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2007 |
| File date | 19/04/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Failure to honor warranty. 2007 power wagon was advertised as lifetime powertrain limited warranty (attached). Purchased truck new from dealer 1/15/08. 7/18/13 dealer repaired leaking drive pinion oil seal covered by warranty. 10/18/13 transfer case malfunctions wont stay in 4x4 and pops into neutral when climbing hills off-road causing loss of power. Dealer refused to honor warranty. Said warranty coverage code 803 indicated i didn't have a free 5 year inspection of covered items. 4/19/14 rear differential lock light malfunctioning while driving on hwy. Dealer refused to honor warranty. Dealer claimed corporate notified me of required inspection. I asked for proof of notification and it couldn't be provided. I contacted chrysler dispute resolution center and was told the dealer was supposed to inform me of the needed free inspection to continue lifetime warranty. I asked for proof that i had been notified and was told that i had no proof that i wasn't notified and that the lifetime warranty wouldn't be honored. Thousands of dollars in repairs now for items covered under lifetime warranty. |
| Vehicle Mileage at Failure | 54829 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FAIRFIELD, CA |
| VIN pattern | 3D7KS28D97GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |