| Issue ID | 1384908 |
| Internal NHTSA # | 10995334 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2005 |
| File date | 08/06/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall, while looking up the status of the passenger ab recall, i found out that replacement ab were available. I had not received a notice that parts were available as i did for the driver side ab. When i called the dealer that replaced the driver side to find out when i could bring my truck in to have the passenger side replaced i was told that they didn't have any replacements in stock, but they could order one, this was on 5/26/17. After two weeks went by without getting a call that my ab had come in, i called the dealer on 6/5/17, and found out that a recall ab part had arrived and that the dealer didn't think it was important to call & let me know that they could fix my truck. I had to schedule an appointment, not for that day or the next day, but 3 days later. So on 6/8/17, i finally had a serious recall item replaced, but it was only because i followed up on it. Then i had to have the dealer order the ab and call to find out why i hadn't been notified when the part came in. Final straw was having to wait over three days to have part installed, when it should have been worked in the day i called. I feel that fca doesn't care about a 12 year old vehicle needing an airbag replaced that endangered not only my life, but the life of anyone that choose to ride in my vehicle for over 13 months. That type of disregard for a previous customer is disgraceful and shows a complete lack of concern for anyone owning one of their vehicles. I'm really writing to let you know that if i hadn't been checking on this regularly, i would still have a defective ab in my truck. Something is wrong with the parts available notification system with this recall system, especially when the dealer has to order a recall part and then can't notify me when the part is available. Then having to wait to get an appointment to have installed for 3 days. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 217000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FESTUS, MO |
| VIN pattern | 3D7KR28C55GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
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