| Issue ID | 906079 |
| Internal NHTSA # | 10447304 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2004 |
| File date | 08/07/09 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 dodge ram 2500 quad. While driving approximately 10 mph, a loud noise emitted from the front end of the vehicle and immediately the steering wheel failed to turn. The contact came to a complete stop to inspect the vehicle and noticed the steering damper detached and was on the ground. The vehicle was towed to an independent mechanic who stated the tie rods and steering damper would need to be replaced. Two years ago, the tie rods and steering damper were replaced under the service warranty. In addition, the front and upper and lower ball joints were replaced. There was a recall related to the defect under nhtsa campaign id number 07e009000 (suspension). The vehicle was ineligible because the recall did not pertain to the original equipment. The manufacturer was notified of the problem. The approximate failure mileage was 59,000. |
| Vehicle Mileage at Failure | 59000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | DARBY, MT |
| VIN pattern | 3D7KU28C24GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |