| Issue ID | 777111 |
| Internal NHTSA # | 10319881 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2004 |
| File date | 08/03/10 |
| Component | SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 dodge 2500 hd. The contact was driving approximately 5 mph on a gravel road surface. A clanking noise was coming from the front end of the vehicle. The vehicle was taken to an authorized dealer. The front lower and upper ball joints; and rear brakes were replaced. The failure continued after the service repair. The vehicle was taken to an authorized dealer on a separate occasion for the identical failure. The technician detected the lower and upper ball joints repair were performed incorrectly, and several required parts were not installed on the vehicle. The contact was displeased with the authorized dealer for not taking responsible for the insufficient repair. The vehicle was repaired at the owners expense. The failure mileage was 217,000. The vin was not available. The current mileage was 220,000. |
| Vehicle Mileage at Failure | 217000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | NORTHFIELD , MN |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |