| Issue ID | 802795 |
| Internal NHTSA # | 10343862 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2004 |
| File date | 18/07/10 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 dodge ram 2500 quad cab 4x4, and in july 2009, the dash cracked, with what i am left to guess is due to sunlight destroying on the plastic chrysler uses to make the dash. I have called several regional dealers about the cost of replacing the dash, with the lowest cost as a consumer at $829. 65 i was cleaning the dashboard july 2010, i'll typically clean my truck every 2-3 weeks, and as i wiped off the dash, one of the sharp edges on the dash cut the palm of my hand. This was not careless user error, i believe this is a manufacturer defect due to poor material choice for constructing a dash. I do keep the dash covered with a sun shield in parking lots where the sun is intense, and i have window tinting on the side and rear windows, and a strip on the top of the windshield, in hopes of preventing further damage. For the past year i have had the dash crack, it has caused more cracks, causing unsightly damage and a cut on the hand. |
| Vehicle Mileage at Failure | 134759 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CASSELBERRY, FL |
| VIN pattern | 3D7KU28CX4GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |