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2004 Dodge RAM 2500 Steering Problems, Complaints and Defects

Issue ID	822423
Internal NHTSA #	10360655
Manufacurer	CHRYSLER GROUP LLC
Brand	DODGE
Model	RAM 2500
Model Year	2004
File date	10/06/08
Component	STEERING
Product type code	VEHICLE
Description of the problem	2004. 5 ram qc 4x4 diesel. Extremely loose steering/front end after less than 60,000 miles. No full-on death wobble, but came close when hitting bumps. Research indicated this is a known issue on these trucks due to the design of the aam 9. 25 axle. Ball joints are too small for the weight of the truck and only the bottom 2 joints bear the weight. The upper 2 ball joints bear no weight and are not ball joints, but more like pins that allow vertical movement when turning (because of the poor geometry design of the axle). Due to this arrangement, there are no adjustments of any kind for wear and any wear on the lower joints results in looseness. This in turn causes more stress on the upper joints and they fail quickly. I refuse to pay the ridiculous price at the dealer for poor quality design and parts that will fail soon again. I purchased very expensive ball joints that have been designed to help overcome the inadequacies of this low quality axle. Also had to replace all tire rod ends, link arms, trackbar and steering damper. Steering box was also worn severely due to the front end parts wallowing around constantly. I added a steering brace to help. Wheel bearings also shot, but they are not serviceable on this axle. Entire hub has to be replaced with non serviceable bearings pre-installed. Very expensive to do at $300 each instead of the usual $40 or so per wheel!!! Disgusted with dealerships that are clueless about this axle. They all want to just blame it on tire balance, alignment or driving habits. Even the "certified mechanics" in their garage are clueless as well. As many of these trucks that are experiencing this problem you'd think someone at dodge would know this by now. Had i known about this axle at the time of purchase i would not have bought this truck!
Vehicle Mileage at Failure	56000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	EMLENTON, PA
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDD1760422J080731 JM1BJ2224X0126887 3N1AB6AE9ZL504433 MNARXXMAWRSD85121 1GNKVGED8CJ263342 WDB2030612F310547 WVWZZZ6RZHU037409 ZAMBMVDB0RX442115 WVGZZZ5NZ9W104763 MA6JFDBDBBH012412 WVWBP7AN6EE536078 MBJYMLA26TT144429

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2004 Dodge RAM 2500 Steering Problems, Complaints and Defects, Recalls and Failures

2004 Dodge RAM 2500 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?