| Issue ID | 1128794 |
| Internal NHTSA # | 10652944 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2004 |
| File date | 01/01/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I was driving home one evening and my truck started swaying on the highway and i exited immediately and almost ran into the wall. It somehow straightened out and i limped it to a parking lot which luckily was right there. I saw that my left tie rod had broke off. I called a tow truck and had it taken to a shop. I sent the proper documentation to chrysler customer assistance and after 3+/- weeks i called and talked to them and they said that i will not get reimbursed! They tried to say that it wasn't a dodge part that was put on. I explained that it was a moog part that was put on after mine broke. And i tried several times to explain to them that it was a dodge part that broke. I kept the original tie rod end that broke and have pics of the incident. No matter what i said it didn't matter and i tried to speak to a supervisor and that didn't happen and i still have yet to receive a call back or anything whatsoever. I'm very upset about this especially since they basically told me to bad. Not sure if the conversations are recorded but i hope they are. Needing some assistance on this matter asap please. My recall was n62/nhtsa 13v-528. |
| Vehicle Mileage at Failure | 172000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CONVERSE, TX |
| VIN pattern | 3D7KU28CX4GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |