| Issue ID | 1245263 |
| Internal NHTSA # | 10809588 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 2500 |
| Model Year | 2004 |
| File date | 10/12/15 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall. I am writing to relate my experiences in attempting to have the safety recall service work, regarding the airbag recalls, performed on my vehicle. The safety recalls are referred to as p78 (driver side airbag) and r25 (passenger side airbag). Over the last three months i have tried on multiple occurrences, to arrange this service recall work via dealerships directly and with the fca us recall assistance center - during which both the fca recall assistance center and the dealerships have expressed that they have no idea on either part availability eta or when the service recall work could be performed. Initially i attempted personally calling dealerships, but was unsuccessful in securing an appointment due to dealerships either not responding or dealerships having no idea on part availability or when recall service could be made. I then attempted calling the fca (fiat chrysler automobiles) recall assistance center on separate occasions. With an fca rep, myself and a dealership all on the same call, the dealership confirmed parts and appointment. After appointment the p78 recall fix had not been done - marked no parts no eta. I called the fca recall assistance again, and after almost an hour of myself and the fca rep together calling dealerships, all the dealerships again expressed they had no idea on when the parts would be available and no idea when the service recall could be performed. I apologize if this is the incorrect forum (website suggested by fca) to relate these fca and dealership experiences. I appreciate this is a huge recall affecting millions of vehicle and vehicle owners. I thought it maybe worthwhile to relate my experiences of both the fca and the dealerships, repeatedly conveying they have no idea on parts eta and no idea as to when the service recall work could be done. Thank you information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUSTIN, TX |
| VIN pattern | 3D7KU28C34GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |