| Issue ID | 1103961 |
| Internal NHTSA # | 10628791 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2012 |
| File date | 23/08/14 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | After having a breakdown, due to road debris damaging a wheel / tire, i was left stranded on the side of the road, as i was unable to remove my spare tire and change the wheel as my emergency roadside jack and tools to lower the spare tire were missing. I contacted customer service and advised them of what was going on. They declined to help me, and further stated that most vehicle do not come with such items as i have roadside assistance. I let the representative know he was incorrect in making such a statement as it is a requirement as far as i was concerned, my manual states i have one, as well as there is a place for one to go, however the pack it's self is not there. He then told me i should have reported the problem sooner. After asking him how i would have known about it until i had an emergency, he told me i should have inspected the equipment before purchasing the vehicle. He states someone may have taken it, if i loaned out the vehicle. As the call progressed and he was absolutely set on not helping me, i asked him when he last checked on his emergency equipment, he in return stated we were talking about my vehicle and what i should have done, not his or what other people do. |
| Vehicle Mileage at Failure | 71000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEBSTER, NY |
| VIN pattern | 1C6RD7FT3CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |