| Issue ID | 971210 |
| Internal NHTSA # | 10503979 |
| Manufacurer | Chrysler Group LLC |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2010 |
| File date | 30/05/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Driving vehicle and heard a clanking noise from rear end, it got louder over the next 2-3 miles then drive shaft dropped from rear differential. Called chrysler to ask if there were any known problems and was informed there was none. Had vehicle towed over 50 miles to a garage to have drive shaft reinstalled, noticed a grinding sound while driving both on accelerate and decelerate. Received a recall notice later in 2012 about the rear axle pinion nut being faulty. Called dealer and set appointment to have recall fixed along with a second recall for a/c blower motor door, took 2 days down time and when i went to pick up truck, the m34 recall as its known was not addressed but a/c was fixed. I was told that they would have to fix any damage caused to the rear end from the recall which is the noise im hearing but unfortunately chrysler does not even have the part nor an expected release date for the part to be available and that they would repair everything at the same time. After over a month of checking back on progress of part i informed the service writer that the noise is getting worse, at that time he stated to make an appointment to bring vehicle in and they would expedite the part and get it fixed and they would get me into a loaner or rental since i use my truck daily for work. When i went to set the appointment a week or so later i was told they cant give me a loaner or rental...... Another cost out of my pocket besides the repair an tow i already paid and the two days down i had to take for the first recall visit.... I then proceeded to call the number on the recall notice to speak with someone at chrysler and they said they would see what they can do.... That was 3/5/2013.... Only to find out that because my truck is now over the 60 month 100k mileage im not eligible for warranty rental coverage..... The problem occurred almost a year ago. |
| Vehicle Mileage at Failure | 82000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROWLETT, TX |
| VIN pattern | 1D7RB1GP3ASXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |