| Issue ID | 1227877 |
| Internal NHTSA # | 10781040 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2009 |
| File date | 01/10/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | In the month of september 2015 i received a safety recall notice for my dodge ram 1500. This recall gave me a buyback option on october 1st which stated i would receive fair market value + 10%. I completed a kellys blue book appraisal for my vehicle as directed by the fca which gave me a value of 21,500 (trade in value). I contacted fca and assured me that i would receive fair market value which they stated would be highrler than trade in value (21,500) and less than retail. I again accessed kellys blue book which the fca stated they would use at it proved me with a fair market value of 25,500. On october 1st i proceeded to a local dodge dealership (baxter dodge) in omaha, nebraska for the third party appraisal as directed by the fca after contacting several dodge dealerships which had no information on the recall or buyback option. After waiting several hours for a third party appraiser to arrive at the dealership, i was told be the dealership that i could only do the buyback option if i bought another vehicle from them. After sitting at the dealership until closing hours, i was told they would need another 24 hours to enter my trucks information into the computer to get the appraisal value. After 36 hours had past i recontacted the dealership to due to no one contacting me as i was informed they would. They stated that they had an appraisal and quoted me at 16,000/including the 10% (15,500) under fair market value. I contacted the fca and informed them that i was not receiving what the recall stated i would if i chose the buyback option. They stated there was nothing they could do about it. I am contacting you do to the fca failing to follow the guidelines the nhtsa set for them in reference to the safety recall buyback option. I received documentation promising me fair market value for my vehicle + 10% and the end result was nothing even close to fair. |
| Vehicle Mileage at Failure | 67000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FREMONT, NE |
| VIN pattern | 1D3HV13T49JXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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