| Issue ID | 1430714 |
| Internal NHTSA # | 11053348 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2009 |
| File date | 07/12/17 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | I called the dealership to schedule my recall repair. They told me i did not have any active recalls on my vehicle. After an unpleasant back and forth i was finally able to get a manager or "advisor" on the phone. The advisor determined that i did in fact have an active recall. This error was extremely unprofessional, unacceptable and could have endangered my life and the lives of anyone in my vehicle as the safety risk of the recall is "the loss of air bag and seat belt pretensioner deployment capability during a crash may increase the risk of injury or death." (nhtsa recall number17v-302). While this instance is the most egregious from a safety perspective, this is not the first time ourisman jcd of alexandra, va has been reckless or negligent with my vehicle and i would like to file a formal complaint. Errors like this could lead to myself or someone else getting seriously injured or worse. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WASHINGTON, DC |
| VIN pattern | 1C6RR7VT4DSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |