| Issue ID | 1083774 |
| Internal NHTSA # | 10608110 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2009 |
| File date | 30/06/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | On 3/17/2014 safety recall nhtsa 13v-038 was completed on the vehicle by a chrysler authorized service center. Week of 6/29/14 (on 2 separate road trips) the rear axle seized while vehicle was under motion. On 7/1/2014 vehicle was returned to same service center without further incident. The incident info & safety concerns were relayed to service rep. That afternoon was called by service rep & told (paraphrasing) "it's not doing it now. Come get it. Bring it back if it happens again." i refuse to pick up vehicle. It remains at service center as they keep trying to get it to do "it". 7/3/2014 i contact chrysler 800-247-9753 (case #25262149) expressed alarm to "agent" that "recall" did not correct failure or its potential. Agent contacted service provider. Agent returned to me w/response echoing & supportive of service provider. "it's not doing it now. Is there anything else i can do for you?" in frustration i said, "i am speechless... Clearly you are at the end of your 'script'..." (i was wrong) the chrysler agent responded "i am not at the end of my script! I can still offer you monetary or tangible compensation!" i said, "for what? You said there is no problem." (end of conversation) how can such a thing be measured? Even more than having my vehicle restored to my confidence and possession, i would especially like to know that the threat of bodily injury or loss of life to anyone (resulting from the dodge ram differential pinion nut (or not) failure) truly does not exist. Direct experience says it does. I am confident in the integrity of my service center. I do understand that they cannot fix what does not appear to be broken & what the manufacturer denies or doesn't (?) know is a problem. I do not wish to bring any hardship upon the dealer. |
| Vehicle Mileage at Failure | 54320 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PANTON, VT |
| VIN pattern | 1D3HV18P79SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 4 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |