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2007 Dodge RAM 1500 Suspension Problems, Complaints and Defects

Issue ID	903389
Internal NHTSA #	10445127
Manufacurer	CHRYSLER GROUP LLC
Brand	DODGE
Model	RAM 1500
Model Year	2007
File date	12/01/12
Component	SUSPENSION
Product type code	VEHICLE
Description of the problem	As i went through an intersection, the right side upper ball joint failed causing the truck to drop onto the tire/wheel. After i slid to a stop (without hitting anything), i got out and looked at the damage. It bent the tie rod, pulled the 4wd shaft apart, etc. The dealer looked at the truck on friday and said it would be aprox. $2k to repair it but the left side was also loose. I called chrysler customer service and was told, "nothing we can do, it's after the factory warranty". I found an online complaint form and filled it out. Chrysler and the dealer talked and as of 1/19/2012, the total estimate was sent to dodge in the amount of $3000. 00. Customer service called on 1/23 and said that the dealer has agreed to drop the price by $500 and that dodge would pay an additional $500 leaving me to pay $2000. I told them that it was unacceptable based on the condition of the truck, the year, and the miles. I have never had a ball joint failure at 56,000 miles (i. E.-since '94, i have had over 300,000 miles on gm vehicles and ball joints have never been replaced). The truck is still sitting at the dealer without any repair done yet. I emailed customer service today and received a response saying that the offer stands as is. In my opinion, it is a manufacturer issue. I have contacted an attorney to see what my next step should be. Even if it gets replaced, oem parts will be installed and i will have to worry about the front end failing again possibly causing serious injury. All i would like is to have dodge/chrysler pay the whole bill. As far as i know, dodge has not looked at pictures that i have provided nor has a factory rep. Looked at the truck. I'm to a point where i want to trade the truck in as is for a different brand.
Vehicle Mileage at Failure	56000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	LANSING, MI
VIN pattern	1D7HU18277JXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	06/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type	4WD
Transmission type
Vehicle speed	25
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

MRHFK5850HT070522 3N1CP5CV4LL525571 JKBAFSE15LB502565 1N4AL21E77C178388 2T1BURHE4KC227248 1FTEW1EP2LFC80067 WBAJA5C56JG900252 WDDUG8CB0EA043947 1GKS2CK89TR289780 WVWZZZ6NZWY006823 WDD2050042R412483 WDB9066331PZ08868

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2007 Dodge RAM 1500 Suspension Problems, Complaints and Defects, Recalls and Failures

2007 Dodge RAM 1500 Suspension Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?