| Issue ID | 699898 |
| Internal NHTSA # | 10247926 |
| Manufacurer | CHRYSLER LLC |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2004 |
| File date | 27/09/08 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 dodge 1500 4. 7l that recently began to crack on the passenger side of the dashboard. Since the appearance of the cracking, i made two calls to chrysler to seek assistance in getting it replaced with no success. My first call was on 10/21/2008, i spoke to a lady by the name of cathy, she promised to look into this and give me a call back. I was assigned a ref # 18012888, but never received that call. I called again on 10/31/2008, and spoke to a lady named sheryl who was extremely rude and even threaten to cut off the call, because i asked her why am i repeating information i already gave in my first call. She told me that i needed to follow up with the dealership, which i explained to her that they did not take any information and it was the dealership that told me to call them (csn 800-992-1997). I am still waiting for her to call back. I find this a travesty that this is the one of the few times i decided to buy an american vehicle and this is how i get treated. I will never by american again. You will also see that this is a widespread issue with the dodge trucks as shown on this web links: http://www. Carcomplaints. Com/dodge/ram_1500/2003/accessories-interior/cracked_dashboard. Shtml i hope someone will respond positively to the vehicle owners and probably chrysler will do the right thing. |
| Vehicle Mileage at Failure | 88000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ORLANDO, FL |
| VIN pattern | 1D7HA18N64JXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |