| Issue ID | 502155 |
| Internal NHTSA # | 10090627 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2004 |
| File date | 11/08/04 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | 8/11/04 i stated to the service rep that the brakes had a shimmy to them. The service tech stated that he would check them out. I left the truck at the dealership so that they could perform the service. I later received a call from the service tech, he stated that my rotors were warped and they would need turning at a cost of $160. 00 or replacement all together. I asked why this was not covered under my warranty. His response was that the rotors are only covered up to 12k miles where i had 13000 miles on the vehicle i was out of the warranty range and that the rotor are a wear and tear item. I contacted dodge and this is how they replied: thank you for contacting daimlerchrysler concerning the brake rotors on your dodge ram 1500. Rotors wear or warp for various reasons - road conditions, driving habits and even the weather can play a factor. Additionally, rotors and pads are a "wearable" item, this is why they are warranted for 12 months or 12,000 miles. Please review your warranty manual. I understand your frustration, particularly in view of both the cost and inconvenience involved. One way we are able to gauge what kind of problems our customers are having is through correspondence from owners such as yourself. Your concern has been addressed. The manufacturer's defect warranty has expired, therefore, you are responsible for the repairs in question. Thank you for your understanding, and have a good day. Unacceptable. *ak |
| Vehicle Mileage at Failure | 13000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLEARWATER, FL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 06/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | AUTO WAY DODGE |
| Dealer's telephone number | |
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