| Issue ID | 1252574 |
| Internal NHTSA # | 10819399 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2004 |
| File date | 01/10/15 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | In october 2015, i received a safety recall notice from fiat chrysler automobiles (fca), regarding the driver and/or passenger airbags. I immediately called windward dodge, kaneohe, hawaii, to schedule a repair appointment. I was told by the service advisor that the parts were on a large backorder and he would contact me once the parts arrived. Since then, i received four more safety recall notices regarding the driver and/or passenger air bags. I called windward dodge several times to follow-up on parts availability, left messages for a call back with negative results. I received a phone call in november 2015 from fca alerting me of said safety recall. I informed fca that i have taken the steps to schedule the repair, but still have not heard back from the dealership. I was told by the fca rep that they will contact windward dodge and i should be expecting a call from them. I still have not received a phone call to date. It is now monday, 11 jan 16. If this is such an "important safety recall" like the notice says at the top of the page, then why is fca and their dealerships not acting with a sense of urgency to get these repairs done. Appreciate the assist! Thank you for your time. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MILILANI, HI |
| VIN pattern | 1D7HA18D54JXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |