| Issue ID | 375703 |
| Internal NHTSA # | 765351 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2002 |
| File date | 27/07/02 |
| Component | VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR |
| Product type code | VEHICLE |
| Description of the problem | The heated electric mirrors on my 2002 dodge 1500 quad cab pickup are defective. Both the passanger and drivers side mirrors which mount to the door frame have come apart. The design of the mirror as well as the components inside are faulty. There is a shaft inside the mirror case that holds the mirror stationary by the tension held by a coil spring on the housing. The normal purpose of this mechanism is to allow the mirror to fold in or out when the mirror strikes a fixed object, saving the mirror from being broken. In this faulty assembly, the retainer clip which holds the coil spring and mirror housing in place fails, allowing the mirror to swing toward the fender when slowing or toward the door window when speeding up. Not only does this render the mirror useless, it also increases the chances of having an accident form not being able to see anything behind the vehicle when backing or anything to the side when switching lanes. The mirror could possible come off the shaft completely causing damage to the vehicle and by becoming a projectile on the highway. The mirror could also hit the door glass causing it to shatter. Replacement mirrors are on back order according to the dealer and there have been many mirrors that have failed. Both the mechanics at the delearships and chrysler know about the defect. The only way to get the mirrors replaced is after they actually fail. After the passanger side mirror failed, i had it replaced at the dealership. The service manager told me that they would not replace the drivers side mirror unless it actually failed. A couple of weeks later, it failed as well, leaving me in very heavy traffic without a drivers side mirror. I believe chrysler should recall all vehicles with the defective mirrors and replace the pair to get this danger off the street |
| Vehicle Mileage at Failure | |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CISCO, TX |
| VIN pattern | 3D7HA18Z82GXXXXXX |
| Was vehicle invloved in a crash? | |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/10/01 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |