| Issue ID | 628994 |
| Internal NHTSA # | 10189881 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | DODGE |
| Model | RAM 1500 |
| Model Year | 2002 |
| File date | 18/10/04 |
| Component | OTHER |
| Product type code | VEHICLE |
| Description of the problem | Problem is with the dash board/panel cracking on my dodge ram 1500 truck. It is a year 2002 truck. On 10/18/2004, i complained to chrysler, they agreed to replace the dash panel which was cracked in 2 places. The part was free; however, they made me pay for labor. After only a few months, the dash started cracking yet again. In early 2005 i submitted e mails and received no response. I wrote chrysler complaining on 1/24/05 to which i received a response on 2/16/2005 telling me they would not cover replacement. I contacted chrysler via e mail again and they pretty much blew me off. I kept copies of the e mail traffic, and my protest that they would not replace the part. Today, i just saw a news story on my local tv channel that showed dodge ram owners were having problems with the dash cracking, and they referred consumers to file a complaint with your agency. *jb |
| Vehicle Mileage at Failure | 58500 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KISSIMEE, FL |
| VIN pattern | 3D7HA18Z22GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 17/01/02 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CENTRAL FLORIDA CHRYSLER JEEP DODGE |
| Dealer's telephone number | 407 351 9940 |
| Dealer's city | ORLANDO |
| Dealer's state code | FL |
| Dealer's ZIP code | 32819 |