| Issue ID | 1628576 |
| Internal NHTSA # | 11290383 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2019 |
| File date | 25/07/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2019 dodge grand caravan. While driving 20 mph, the vehicle began to hesitate and the contact heard an abnormal noise. Also, when depressing the accelerator pedal, the vehicle failed to accelerate. There were no warning indicators illuminated. The vehicle was taken to napleton clermont chrysler jeep dodge ram (located at 15859 fl-50, clermont, fl 34711, (888) 359-4237) where it was diagnosed with needing a new transmission and both cylinder heads needed to be replaced. The vehicle was repaired, but the failures continued. The vehicle was taken back to the dealer multiple times and the transmission was replaced two additional times, but the failures recurred. The dealer stated that they were unable to duplicate the failure during the last visits. The manufacturer was notified of the failures. The failure mileage was 10,716. *dt*jb |
| Vehicle Mileage at Failure | 10716 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | CLERMONT, FL |
| VIN pattern | 2C4RDGCG0KRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | NAPLETON CLERMONT |
| Dealer's telephone number | 407-287-4433 |
| Dealer's city | CLERMONT |
| Dealer's state code | FL |
| Dealer's ZIP code | 34711 |