| Issue ID | 1627246 |
| Internal NHTSA # | 11289376 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2018 |
| File date | 21/10/19 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | My driver's side sliding door stopped working. I bought my van from a dealer at the end of july 2019 with around 40,000 miles on it. In the middle of october 2019 (around 45,000 miles) the door stopped working. I used the key fob button to open the door and put my grandson in his carseat. I used the door power button to close the door. When we got to our destination, i used the power button on the roof dash to open the door, i got my grandson out and used the door power button tho close the door. Everything worked as usual. When we came out, i tried to use the key fob button to open the door. The lights blinked, but the door did not open. I tried to open the door manually and it would not open. When i got home i tried to figure out what was wrong. I tried to unlock the door, but it will not unlock. The button will move some manually but will not unlock. I tried calling the dealer and they said they couldn't do anything because it was out of warranty. I called dodge to see if there was a recall on it and they said there was not a recall and they could do nothing to help me. I was looking online and saw that many people have had the same problem and most of the vehicles were fairly new like mine. They suggested coming here to file a complaint to try and get a recall on these doors. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OWENSBORO, KY |
| VIN pattern | 2C4RDGCG9JRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |