| Issue ID | 1559398 |
| Internal NHTSA # | 11203905 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2017 |
| File date | 15/03/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Vehicle check engine light came on. Took vehicle to licensed garage for analysis. The code 2 indicated a replacement of the coil and sparkplugs need to be done. After mechanic changed items, the check engine light came on again. Took vehicle back to mechanic and after research and spending $604. 71 in repair charges, my mechanic, after conferring with dealership personnel was advised there was a problem with the #2 cylinder. Took vehicle to orchard dealership and after additional expense found that they did warranty work on the cylinder. My mechanic advised that the initial repairs were unnecessary as the plugs and coil were fine. I contacted chrysler for reimbursement. They denied same stating that i did not have the vehicle serviced at a dealership initially. Prior to the repair the vehicle would hesitate and balk when driving. This is my daughters vehicle [xxx] along with our 2 grandchildren. Chrysler did not admit to a vehicle problem with this engine until my mechanic went to the dealership. Warranty repairs were then made. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 49000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RICHMOND, MI |
| VIN pattern | 2C4RDGEG1HRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |