| Issue ID | 1646862 |
| Internal NHTSA # | 11311042 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2016 |
| File date | 01/02/20 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Both sliding doors have stopped working on my 2016 dodge grand caravan. From my research the door lock actuators have gone bad on both sliding doors. This means that neither door can be opened. Passengers have gotten locked inside. A basic safety item like door locks should not go bad on a 2016 vehicle. The dealers want an insane amount of money to fix this problem and it is apparently happening everyday to other owners. The van is basically useless until this issue is fixed. When it happened to me a passenger had a panic attack because we could not get the doors open. This is a well know safety issue and i don't understand why there has not been a safety recall to date. Please help all dodge grand caravan owners with the urgent issue. Thanks |
| Vehicle Mileage at Failure | 64000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PASADENA, MD |
| VIN pattern | 2C4RDGEG3GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |