| Issue ID | 1602414 |
| Internal NHTSA # | 11256558 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2016 |
| File date | 22/12/17 |
| Component | SEATS:MID/REAR ASSEMBLY |
| Product type code | VEHICLE |
| Description of the problem | When i collapse the second row seats in my 2016 dodge grand caravan, the head rest snap downward, extremely fast with a powerful force. I am required to pull on a handle on the doorside of the seat, which begins the automatic process of the folding of the chair, to eventually be able to store the seat in the floor of the van, for cargo space. The first time i attempted to store the second row passenger seat, on the driver's side of the vehicle, i placed my left hand on the inside, upper part of the seat, where your right shoulder might be if you are sitting in the seat. When i raised the handle to collapse the seat, the head rest, slammed down on my left arm. It was painful, it felt like my left arm may have been fractured, and it was badly bruised for more than a month. The next time i was clipped by the head rest, i was pulling up on the handle and at the same time instinctually remembered what happened the first time, and in an attempted to pull my arm out of harm's way, my left wrist was smashed under the force of the headrest. My most recent injury from the head rest malfunction, was a bash to my head while collapsing the passenger side second row seat. I wanted to talk to some one at dodge about this, but i was unable to locate a contact for these matters. I am glad i found your site. I hope no one else has had the same, or even similar experiences. Thank you for your attention to this matter. The vehicle was stationary when these events took place.*dt*dt *js |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GARFIELD, NJ |
| VIN pattern | 2C4RDGCG2GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 3 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |