| Issue ID | 1664673 |
| Internal NHTSA # | 11327106 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2016 |
| File date | 02/06/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The driver side rear sliding door will not open. It appears to be stuck in the locked position and any attempts to unlock it, either with the fob, all driver (door & overhead) lock/open buttons, or manually trying to move the lock, fail to release it. This occurred when the vehicle was stationary, in park, in our driveway, when i pushed the overhead "door open" button in order to get my children (2 weeks old and 3 years old) out of their car seats. Thankfully we were not involved in an incident requiring immediate evacuation at the time that this occurred. Still, i had to go in via the passenger side sliding door, uninstall my newborn infant's car seat, and leave her on the ground in order to access my toddler's seat and get him out. I'm horrified to think what a dangerous situation this could become in the case of an emergency, or if both doors were to fail. This has rendered the van unusable for my family, as getting everyone in and out quickly and safely is now impossible. |
| Vehicle Mileage at Failure | 74000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CERRILLOS, NM |
| VIN pattern | 2C4RDGCG5GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |