| Issue ID | 1642273 |
| Internal NHTSA # | 11307619 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2016 |
| File date | 13/12/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We have problems with both the rear passenger and rear driver side sliding doors on our 2016 dodge grand caravan r/t. The van had about 37,000 miles on it at the time of the first incident. The rear sliding doors were not unlocking to open them while we were stoped, and in park. This happened in a public parking lot. The issue with this is, we couldn't open the doors to let our kids out of the van. The open/close sliding door switch in the van would not open them, neither would the key fob. We tried to unlock it manually on the door itself, but the lock was stuck in the locked position. I used a lot of force to unlock it manually with no luck. The actuators that power the mechanical locks felt like they were jammed and wouldn't let us unlock the doors manually. I finally was able to get it unlocked by forcing and holding the manual lock in the unlock position while hitting the key fob unlock/lock feature over and over again. It took me 10 minutes to troubleshoot this in order to get the kids out. It now works for awhile just fine, and then gets stuck again when you least expect it. I thought after i had it working that it wouldn't happen again. This has now happened five more times after the first incident. This is why i'm reporting it. If we have a emergency and need to get out of the vehicle fast, these defective doors could potentially cause injuries or death. The scariest part about this is, i never know when they will act up. I would leave the doors unlocked while driving, but they automatically lock when you reach a certain speed. I shouldn't have to disable a safety feature to feel safe driving this vehicle with passengers in the back. |
| Vehicle Mileage at Failure | 37000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TECUMSEH, NE |
| VIN pattern | 2C4RDGEG2GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |