| Issue ID | 1589314 |
| Internal NHTSA # | 11241879 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2016 |
| File date | 07/07/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Driver's side sliding door mechanical latching mechanism for the sliding door's lock is malfunctioning and causing the door to become stuck in the shut position, with the mechanical lock physically unable to be operated, resulting in the door being bound in the shut position. Mechanical lock does not respond to commands from the driver's or passenger's side unlock buttons, or from either of two key fobs in the unlock or lock commanded positions. Additionally, open & shut commands to the door from the key fobs and the above-center-console buttons do not operate the door. Notable information: when attempting to open the sliding door from the key fob, the locking mechanism is heard to be attempting to unlock the door, but results in no operation of the sliding door, or the lock itself. This is safety concern as passengers in the rear of the vehicle can become trapped should a roll over condition exist. The cost for this repair is approximately 1100. 00 usd, and is a known issue by dodge. 1100. 00 usd should not be required for a mechanical defect that was present at the time of construction, that is a known issue by the vehicle manufacturer, and presents a significant safety concern for any occupants of the rear portion of the vehicle. |
| Vehicle Mileage at Failure | 49000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BREMERTON, WA |
| VIN pattern | 2C4RDGCG5GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |