Issue ID | 1568590 |
Internal NHTSA # | 11210753 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | GRAND CARAVAN |
Model Year | 2015 |
File date | 27/05/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | The passenger seat headrest deployed while the car was sitting in my driveway sometime between sunday evening (5/26) and tuesday afternoon (5/28). The car had not been involved in any accidents prior to or during this time frame. My husband and i had driven our 2015 dodge caravan on sunday. I was in the passenger seat. I am 8 months pregnant. On monday, we did not drive the van. On tuesday around 12 noon, with the car still in the driveway, i noticed that the passenger side headrest had basically exploded. I called the dealership where i had bought the van (a chevy dealership that had received it in a trade-in). They had never heard of such a thing and told me to bring in the van immediately. That afternoon, i (reluctantly) drove the van the 25 miles to the dealership, leaning forward as far as i could in the driver's seat in case it were to deploy. The dealership called me today, wednesday 5/29, to inform me that chrysler refuses to accept any responsibility for the defect, and would charge nearly $900 to cover the new headrest. Chevy generously offered to cover half the cost since i am a repeat customer, and they saw this as a severe safety issue. I declined, not wanting to spend over $400 to replace a defective part with another part, especially since this would not ease my worries about the safety of the driver's side. I plan to zip tie the headrests with multiple zip ties. There's no other solution at this time. Even if i were to pay to replace the broken passenger headrest, there is no guarantee at this point that either headrest is safe and will function as intended. I would not feel safe driving with one of these headrests ever again. I would trade in the vehicle, but i am worried this will cause significant financial harm since i only just acquired the vehicle in october 2018. Also, i will be having a baby in 1 month and have no money to spare. |
Vehicle Mileage at Failure | 75000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MOORESVILLE, NC |
VIN pattern | 2C4RDGCG7FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 11/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |