Issue ID | 1652524 |
Internal NHTSA # | 11318228 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | GRAND CARAVAN |
Model Year | 2015 |
File date | 12/03/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Was planning trip from st. Catharines ontario to tyler texas and took van in for oil change and 40 point "peace of mind" inspection to my local dealer where always serviced. Emphasized i wanted to address any problems, if any, before i started trip and not while i was travelling. I was within 30 miles of destination in texas, when stopped at a intersection and transmission jumped when accelerating and heard a grinding noise and pulled over. No warning lights at this time just grinding noise. Had vehicle towed to local chrysler dealer. See service invoice included. Transmission service done the next day and was given the ok. Everything fine during our stay. On our return trip from texas to ontario, no problems until we arrived in columbus ohio, 18 hours later, to re-fuel and when pulling away from gas station vehicle jumped, heard grinding noise again, and engine yellow warning light came on. We did not drive further and had vehicle towed to local chrysler dealer and did computor scan which indicated transmission problems. See enclosed service invoice. Vehicle could not be driven at this time. Six hours from home. Decided to rent a truck and car dolly and towed van home to our dealer for second opinion. Needs new or rebuilt transmission. This is not acceptable for a vehicle that has only approximately 81,000 miles(or 135,000 km), especially since 2015/2016 dodge grand caravans had transmission recalls, but not vehicle wide. I am looking for chrysler to step up and resolve this issue. |
Vehicle Mileage at Failure | 82171 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ST. CATHARINES, ONTARIO CANADA, NY |
VIN pattern | 2C4RDGBG6FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 14/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 2 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |