| Issue ID | 1152774 |
| Internal NHTSA # | 10679409 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 01/05/14 |
| Component | VISIBILITY |
| Product type code | VEHICLE |
| Description of the problem | We received a notice of the rear quarter vent window switch safety recall in may of 2014, indicating that there was an issue and that we'd be contacted again when repairs could be addressed. We did not receive another notice until january 2015, which said we'd need to contact our dealer to schedule a repair. When contacting our dealer, multiple times... They finally told us that they're getting about 2 parts per week... And there is a backlog of over 20 people on the list ahead of us. This amount of time to resolve a safety issue is unacceptable. Please help address this so that the process may be improved. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MADISON HEIGHTS, VA |
| VIN pattern | 2C4RDGCG0DRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |