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2014 Dodge GRAND CARAVAN Unknown Or Other Problems, Complaints and Defects

Issue ID	1581739
Internal NHTSA #	11231530
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	GRAND CARAVAN
Model Year	2014
File date	12/07/19
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	My sons and i were involved in a hit & run injury car accident. We were rear-ended on the freeway in heavy traffic. I was going about 5 mph and driver behind me plowed into us at about 30 mph! Instantly me and my younger son both said we hit our heads. Our heads hurt besides being thrust by the impact. My son kept pointing at something asking me to look when i was trying to call 9-1-1 for help and the other driver was trying to talk to me unsafely in the highway! My son told me to look at our headrests. Both front seat headrests had deployed and struck us in the back of our heads on impact! We could not believe it. As my younger son said, we suffered enough with neck, shoulder, back and stomach pains from being thrust in this car accident but to be punched in the back of our heads on top of that?? It really hurt us and we were moving at the time of impact. Fortunately we were checked on scene medically by the paramedics. Even the highway patrol officer had never seen anything like the headrests dislodged, neither had the paramedics. I looked on line and found a litigation against a major car manufacturer and found out this may be an extremely unsafe defect on our 2014 dodge grand caravan. We can't even put back the headrests in place on either front seat headrest. This was very scary for both of us, having our heads hurt so much upon impact. Yet we didn't go forward into the steering wheel or dashboard, rather we got clocked, punched in the back of our heads by the headrest supposedly there to help curtail whiplash. Extreme lies by the car manufacturers and a total safety hazard. They need to be held responsible for causing this much duress and injury to all these customers who trust these major car companies to keep us and our loved ones safe, not intentionally injure them.
Vehicle Mileage at Failure	155000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PACIFICA, CA
VIN pattern	2C4RDGCGXERXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	Y
Was part original equipment?
No. of injured persons	2
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5UX43DT05N9L10464 3GNEC16R2XG146700 1FMJU1MT9GEF03120 KL4MMDSL5NB063864 2T3D1RFV6NC277665 WBA3K32020K403629 1G6A85SX2F0141748 5YJXCDE23KF203315 1C4RDHAG2EC979626 LM1RD16C531103114 1FTEW1E50KKC81044 JTEBU3FJ5NK227657

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2014 Dodge GRAND CARAVAN Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2014 Dodge GRAND CARAVAN Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?