| Issue ID | 1286717 |
| Internal NHTSA # | 10871529 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 02/04/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | We purchased a 2014 dodge grand caravan in february 2015 with 18k miles on it. Our dual ac/heat controls worked fine until april 2016. At that time, the passenger side controls only provided heat no matter how many times you flip the temperature control back and forth. When you run the ac, the drivers side works fine but must shut the vents off on the passenger side because of the hot air. I have researched this problem on multiple dodge forums and other sites and and it appears that dodge has been having this issue since the 2011 models came out. This is an obvious defect and needs to be addressed so the problem can be fixed. Since this has just occurred in the last couple of months i have not been to get to a dealer to find out what it would cost but the estimates i have seen or outrageous. Many people have indicated it is the actuator door, update to firmware and even replacement of an hvac unit (?). This is not a one-time issue with one vehicle. This problem is growing and needs to be addressed. |
| Vehicle Mileage at Failure | 57000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FOOSLAND, IL |
| VIN pattern | 2C4RDGCG4ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |