| Issue ID | 1687838 |
| Internal NHTSA # | 11353287 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 15/08/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | On 8/15/ 2020 my passenger side headrest went off when the car was parked and not running in my drive way. Now the pad part is sitting forward and the middle is all opened up very uncomfortable to sit . I called the dodge chrysler and they took my complaint with and gave me a case number 76999287 in 48 hrs i heard back and they were going to send a inspector out to me to do a report so this happened on 9/3/2020 i met him at are local dodge dealer and he did a full inspection. So at this time he said he will email me a copy of the report i do not have that at this because it is only been a couple of days. |
| Vehicle Mileage at Failure | 83000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LANESBOROUGH, MA |
| VIN pattern | 2C4RDGBG4ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |