| Issue ID | 1687762 |
| Internal NHTSA # | 11353234 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 04/09/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I was driving down the road between 45-50 mph when something hit me really hard in the back of my head. I pulled over and saw that my headrest had popped apart. When i looked this up i saw that it is a known problem and part of the headrest restraint system. I was not in an accident, rear ended or hit in any way and the road was a smooth road. |
| Vehicle Mileage at Failure | 86774 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SILVER SPRING, MD |
| VIN pattern | 2C4RDGBG8ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 48 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |