| Issue ID | 1592512 |
| Internal NHTSA # | 11244199 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 28/06/19 |
| Component | SEATS:FRONT ASSEMBLY:HEAD RESTRAINT |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 dodge caravan. The contact stated that a spring device in the passenger headrest failed and struck the contact's wife in the back of her head. As a result of the impact, the contact's wife did not require medical treatment other than neck pain and a headache. The contact was given over the counter medicine and informed to return to the hospital if the pain persisted. The dealer (marion chrysler dodge jeep ram 44 worley rd, marion, nc 28752 828-652-2858) was notified of the failure and informed the contact that his vehicle was out of warranty and that he would be responsible for all repairs to the vehicle. The contact notified the manufacturer of the failure and was given a case number. The vehicle has not been repaired. The failure mileage was approximately 65,000. *dt *dt*jb*dt*jb |
| Vehicle Mileage at Failure | 65000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | MARION, NC |
| VIN pattern | 2C4RDGCG2ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |