| Issue ID | 1491912 |
| Internal NHTSA # | 11121783 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 13/08/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My van has a 3. 6l pentastar v6 engine. Check engine light came on as i was driving. Car started to shake and lose power at stop light. An obd test indicated that cylinder #2 was misfiring. My mechanic determined that there is low compression on cylinder #2. This is a recurring and commonly known problem with the pentastar engine attributable to a cracked cylinder head on the left side. Chrysler has promised to replace for affected engines at no cost to owners as long as the vehicle is within 10 years or 150,000 miles. I had a similar issue two years ago which was fixed at no cost to me when the vehicle was at 78,000 miles plus.. I am filing this complaint because this time chrysler has refused to pick up the cost of $1,800 plus estimated by the chrysler dealership to replace the cylinder head on my vehicle. I have contacted the chrysler number set up to resolve this issue several times but the official response is that my vehicle has a high mileage of 130,084 and therefore not within the 5 years 100,000 miles warranty window. But instead of issuing a mass recall to address this problem chrysler has issued a public bulletin stating that the company will pay for the replacement of cylinder heads as this problem occurs on the pentatstar engine up to 10 years 150,000.(not 5 years 100,000 miles) i have pointed out this fact and referenced the chrysler but to no avail. In short chrysler has refused to honor its publicly stated commitment in this case. I am writing to request for arbitration or else show me what recourse to take in this david versus goliath case. I feel very much wronged and would very much like to escalate. |
| Vehicle Mileage at Failure | 130074 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | INGLEWOOD, CA |
| VIN pattern | 2C4RDGBG3ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |