| Issue ID | 1558612 |
| Internal NHTSA # | 11203324 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 02/04/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The "clock spring" behind the steering wheel broke which caused the steering wheel located electrical buttons to stop functioning for making uconnect phone calls, adjusting the radio volume, switching from one media (fm,am,cd, audio streaming and satellite radio) to another, accessing the dash panel odometer, outside temperature, digital speedometer reading, avg mpg, miles to go before running out of fuel and the reset function. This happened whether or not the vehicle was moving or turning or stationary. |
| Vehicle Mileage at Failure | 38500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPRINGFIELD, MO |
| VIN pattern | 2C4RDGCG9ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |