| Issue ID | 1175155 |
| Internal NHTSA # | 10705474 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 13/04/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Dealership in semi valley failed to provide service regarding safety recall (p25/nhtsa 14v-234). Rear quarter vent window switch. Stopped at the dealership many times and left my information to be called when the parts arrived. I was never called, and on 04/13/15, i again stopped at the dealership with the second recall notice, and asked to have the part ordered. When the service person would not do it, i asked him if he was refusing to ordered the part. Then he began yelling at me, and said he had a list. I advised him that i been on a list for over a month. That just made him madder. I left a business card and left the location. I tried calling the 800 number for dodge, but after 42 minutes on hold i just gave up. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SIMI VALLEY, CA |
| VIN pattern | 2C4RDGCGXERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |